Welcome

Thank you for visiting the So handmade Etsy page.

Payments

Payment
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Sales Tax
A sales tax of 8% will be charged if you are a New York State Resident

Shipping

Cost of shipping is kept to the minimum possible charges.

Estimated Shipping Times
Items are dispatched from my studio within 1-2 days after payment is received.
Items are shipped using USPS First Class Mail. Upgrades are available during check out for items to be mailed using USPS Priority Mail.

Shipping times vary depending on your location and the method of shipping chosen. These are:

US ►3-5 days First Class or 1-2 days Priority Mail
International ► 2-8 weeks First Class and 1-2 weeks Priority Mail

♣ All my orders are packaged using eco-friendly and recycled materials.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays or charges due to customs.

Non delivery
So handmade is not responsible for packages once they have been shipped.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

I will accept returns or cancellations if you:
Request a cancellation within: 1 day of purchase
Ship items back to me within: 14 days of delivery
Customers are responsible for the cost of the return delivery.

If an error has been made on my part I will gladly exchange at my cost.

Additional

I can take some custom orders if you require any special colors, fabrics or a design. I am also very happy to receive ideas for new products I can make. Send your request to:
https://www.etsy.com/conversations/new?with_id=12824163

Privacy Policy
I will only use your shipping, billing address and contact information:
►To communicate with you about your order
►To fulfill your order
►For legal reasons (like paying taxes)

Frequently Asked Questions

What happens if my package has not arrived?

Once I have shipped a package I am not responsible for any delays or non-delivery of the package.

Wholesale availability

Wholesale is available. Please e-mail me sarah@sohandmade for my line sheet and more information on wholesaling with me.

Care instructions

If your product needs washing I recommend spot cleaning first. If this is not sufficient then wash on a delicate setting with a mild detergent.

Legal imprint